Refund Policy

Policy Purpose & Global Applicable Principles

This standardized Refund Policy is independently formulated for the premium salon-grade blowout hair care discount e-commerce retail platform, aiming to build transparent, fair and user-friendly cross-border after-sales refund service rules, unify global user after-sales refund standards, eliminate cross-border e-commerce refund threshold barriers and hidden deduction clauses, and match the platform’s high-quality user service positioning and emotional value-oriented shopping service concept. This policy applies to all completed paid retail orders, platform promotional discount orders, full-site 70% off commodity orders and global free shipping cross-border orders generated by all registered and guest users on the website, effective for all salon hair care stock commodities and professional blowout styling tools sold by the platform officially.
All refund service contents in this policy are linked with platform core after-sales welfare including 60-day free return qualification, complimentary return logistics service and unified post-return refund schedule, implement zero cross-border after-sales service discrimination for global users, no regional refund audit difference, no discount commodity refund restriction and no free shipping order refund barrier. Combined with unified USD platform settlement currency rules, all refund amounts are settled and returned in original USD transaction currency uniformly, without currency conversion service fee and exchange rate loss deduction.

Effective Refund Qualification & Time Limit Standard

The platform implements official 60-day global unified after-sales service cycle calculated from user order package signed receiving date, which is the core effective time limit for all return-linked refund applications and pure order cancellation refund applications. Within 60 days after user signature confirmation of package receipt, users can initiate legal compliant refund demands in line with policy rules for eligible commodities without artificial threshold obstruction and customer service manual audit obstruction. The 60-day after-sales cycle is fixed official platform service standard, not affected by seasonal sales activities, full-site 70% discount promotion, global free shipping welfare and commodity inventory clearance rules.
Eligible commodity refund applicable scope covers: factory original product quality defects of hair care stock solution, sealed bottle leakage of blowout styling serums, outer package damage caused by cross-border logistics leading to damaged built-in products, wrong commodity SKU delivery by warehouse backend, expired batch hair care products out of warehouse by mistake, and non-human secondary damage of sealed original packaging commodities. Meanwhile, the platform supports user subjective unsuitable use, household routine purchase overstock and personal styling preference mismatch subjective refund demands within 60-day cycle, fitting impulse consumption user group after-sales psychological demand of North American core customers.
Ineligible refund fixed scenarios: artificially damaged unsealed bulk hair care commodities after long-term repeated use, user self-dismantling original anti-counterfeiting sealed packaging of professional styling tools, commodity damage caused by user improper storage and high-temperature placement after receiving goods, expired after 60-day official after-sales service cycle, and bulk customized exclusive bundled goods privately combined by users.

Free Return Logistics Matching Rules

Matching all valid refund and return applications approved by the platform, the platform provides official complimentary global return logistics service for all global users unconditionally, users do not need to bear any return freight, cross-border return customs fee, commodity return sorting fee and warehouse receiving inspection fee. This free return welfare is synchronized with front-end order full-site free shipping core advantages, forming one-stop zero-cost after-sales return closed loop for cross-border shopping users, completely eliminating the biggest after-sales worry of overseas cross-border beauty e-commerce consumption.
Users only need to complete unified return commodity packaging according to official customer service guidance, stick original commodity accessory parts, product outer carton and product batch labels completely, and send back goods via platform designated official return logistics channel. Private return logistics channel arranged by users independently is not included in platform free return freight reimbursement scope, to unify return commodity logistics tracking and warehouse receiving inspection efficiency.

Official 5-10 Day Refund Processing Schedule

The platform implements fixed standardized refund processing cycle: 5 to 10 working days whole-process refund completion after platform backend warehouse completes return commodity physical receiving, appearance inspection and system qualification audit. This time limit is unified global official standard, divided into three standardized backend processing links without random manual delay and priority refund backdoor setting. First link: return package warehouse entry registration and commodity integrity audit (1-3 working days); Second link: refund application backend financial review and original order discount amount verification (2-4 working days); Third link: USD original payment channel fund reverse transfer and bank settlement synchronization (2-3 working days).
All full-site 70% off discounted commodities follow original actual payment amount refund rule uniformly, the platform will not deduct packaging depreciation fee, platform service operation fee, cross-border logistics loss fee and promotional discount occupation fee from refund principal. For cancelled orders that have not been outbound from warehouse and do not generate logistics packaging cost, the system triggers rapid refund mechanism automatically, following the same 5-10 working-day official fund return standard to unify platform after-sales rule system.

Classification Refund Application Types & Operation Rules

First type: Return & Full Refund. The most mainstream after-sales mode for impulse consumption users, users send back physical commodities via free official return channel, platform completes full actual USD payment amount refund after warehouse inspection, applicable to all 60-day eligible unused and slightly-used sealed hair care products.
Second type: Order Cancellation Refund. For unpaid pending orders and paid orders staying in 1-3 day warehouse pre-delivery processing stage, users can initiate direct order cancellation refund without commodity return operation, no service penalty fee charged. Once orders complete warehouse outbound and logistics pickup, this refund type is automatically closed by system.
Third type: Partial Commodity Split Refund. For multi-piece combined shopping orders under one order number, users can apply split refund for single defective or unwanted hair care product separately, reserved commodities keep original order free shipping and transaction validity, without whole order return mandatory requirement.

Refund Audit Standard & User Right Statement

All refund audits adopt objective commodity inspection and policy matching audit standard, abandon artificial customer service subjective judgment audit mode, protect user legitimate after-sales consumption rights and interests stably. The platform promises no pre-set refund obstacle, no customer service repeated interception of compliant refund demands, no forced commodity exchange replacing cash refund mandatory rule. All refund record data is permanently stored in user backend order center, transparent and traceable. Meanwhile, users enjoy independent complaint entrance for abnormal refund audit results, docking dedicated after-sales customer service for secondary policy review.

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