Shipping Policy

Policy Overview & Applicable Scope

This official Shipping Policy is formulated independently for the vertical premium hair care discount retail e-commerce platform, applicable to all consumer orders, merchant bulk procurement orders, individual retail orders and cross-border distribution orders generated on the entire website, covering all salon-grade blowout hair care products, professional styling tools and accessory commodities displayed and sold on the platform. This policy binds all platform operation parties, backend warehouse management teams, cross-border logistics cooperative providers and front-end registered and unregistered ordering users, standardizes the whole process rules of order confirmation, warehouse delivery scheduling, global logistics distribution, order transit update, delivery time limit definition and abnormal logistics handling. All service rules in this policy implement unified global standard without regional differentiation, regional freight difference, regional delivery priority and overseas local logistics service level difference, matching the unified cross-border e-commerce service standard of the platform.
This policy is synchronously bound with the platform’s core service advantages of full-site commodity free shipping, unified USD currency settlement and unified global delivery cycle. No hidden logistics service fee, remote area surcharge, commodity volume overweight fee, cross-border customs handling fee and warehouse operation fee will be charged for any formal completed paid order on the website. All logistics-related costs including warehouse sorting labor cost, commodity outer packaging cost, cross-border transit transportation cost, customs declaration basic cost and last-mile distribution cost are fully borne by the e-commerce platform, users only need to pay the commodity marked discounted retail price settled in USD during checkout process.

Official Order Warehouse Processing Rules

All paid orders successfully submitted and payment confirmed on the platform will enter unified backend warehouse automatic scheduling system immediately. The platform implements fixed 1 to 3 natural days official warehouse processing cycle for all orders, covering core backend work links including order information verification, commodity inventory matching, product secondary quality inspection, hair care commodity shockproof and moisture-proof professional packaging, order waybill binding and outbound filing. Targeting the attribute of premium hair care liquid commodities and precision blowout styling tools, our warehouse team adopts customized anti-extrusion outer carton, leak-proof inner sealing packaging and commodity batch label classification packaging standards to avoid product leakage, package damage and commodity extrusion damage during long-distance cross-border transportation.
No manual priority ordering, paid fast delivery upgrade service and regional warehouse priority outbound service are set in the whole platform system. All retail orders and small-batch salon procurement orders follow first-come-first-served warehouse outbound principle uniformly. Orders with incomplete recipient information, abnormal payment audit, repeated order application and user temporary order modification application will be suspended from warehouse scheduling automatically by the system, and resume delivery arrangement after user information supplement and system audit pass. The platform will not generate extra warehouse processing duration penalty fee and order modification service fee for user-initiated normal order information adjustment within warehouse processing cycle.

Global Unified Delivery Cycle Standard

After formal warehouse outbound and logistics pickup confirmation, all platform orders execute unified global cross-border delivery time limit standard: estimated 6 to 12 natural days to complete whole-process transit and final door-to-door distribution to user designated receiving address. This delivery cycle is applicable to all global service regions covered by the platform, including North America mainstream service areas and other overseas global receiving regions, without dividing domestic and overseas distribution zones, without setting fast-track express lines and value-added urgent delivery services. The platform cancels all urgent delivery upgrade entrances and paid logistics acceleration items to maintain fair and consistent order distribution rhythm for all consumers.
The 6-12 day delivery cycle covers full links including cross-border trunk transportation, formal customs unified declaration, local overseas logistics transfer and terminal last-mile residential distribution. The cycle excludes uncontrollable objective factors including regional extreme bad weather, local temporary traffic control, regular port customs routine sampling inspection and non-platform human-made logistics delay. The platform backend logistics system automatically synchronizes real-time order transit nodes for all outbound orders, users can check package pickup status, transit port information and terminal distribution progress through platform built-in order query entrance at any time without extra third-party query tool operation.

Full-Site Free Shipping Service Definition & Restriction Rules

The platform permanent core welfare of full-site free worldwide shipping covers all independent SKU commodities of salon blowout hair care series on sale, no minimum order amount threshold, no commodity quantity bundle limit, no user member level limit and no seasonal activity restriction. Whether users purchase single-piece high-end hair care essence, multi-piece styling product combination or bulk salon tool batch orders, all orders enjoy zero logistics fee service automatically after payment completion. The free shipping service includes basic cross-border customs declaration service, standard shockproof commodity packaging service and ordinary residential address terminal distribution service.
Excluded scenarios of free shipping additional service: user customized special oversized packaging demand, user designated private logistics line distribution demand, user modified remote isolated island receiving address after order outbound, and third-party forwarder warehouse unified receiving demand. The above personalized extra address and packaging demands do not affect basic free shipping qualification of orders, only unable to enjoy free customized auxiliary logistics value-added services. The platform will not deduct commodity discount amount, adjust 70% off commodity pricing and bind consumption conditions on account of free shipping service provision.

Abnormal Logistics Package Handling Regulations

For standard abnormal logistics scenarios generated in 6-12 days unified distribution cycle, including package transit stagnation, terminal distribution address mismatch, package surface outer packaging nondestructive extrusion and logistics node information delay, the platform dedicated logistics customer service team will initiate free official tracking and remedy procedure actively within 24 working hours after user feedback. For packages lost in transit or severely damaged with unusable internal hair care products confirmed by logistics official certificate, users can choose complimentary commodity re-delivery service or linkage after-sales refund application in accordance with Refund Policy synchronously, without user logistics loss bearing and abnormal service handling fee.
User personal wrong receiving address submission, personal delayed package pickup at local distribution station and user initiative package rejection without product quality problems belong to user subjective abnormal operation behaviors, which will not affect platform free shipping service qualification, but need to follow unified after-sales return and exchange rules stipulated in synchronous platform policies. The platform reserves the right to optimize logistics cooperative line allocation regularly on the premise of unchanged delivery cycle and free shipping welfare, to stabilize global distribution service stability.

Logistics Data & User Information Protection Clause

All recipient receiving address, contact information and order logistics data generated in shipping service process are uniformly stored and encrypted by platform backend server in accordance with Privacy Policy standard, only used for order distribution and logistics after-sales docking, no commercial leakage, third-party data sharing and cross-platform information migration behaviors. All logistics cooperative providers sign data confidentiality binding agreement with the platform to protect global user personal receiving information security in whole cross-border shipping links.

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